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Please give us a call on 01722 333 306 where we will be happy to help.

Alternatively, you can use the form below to get in contact with us.

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Find our complaint guidance section here

Complaint guidance

The Property business is an active member of our scheme? *

What can I do if the Property business is not a member

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Have you completed the internal complaints procedure of the property business regarding an issue discovered within the last 12 months? *

Helping you complain to the property business

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Do you have a final response from the property business, provided to you within the last 12 months, or it has been more than 8 weeks since you last heard from the property business regarding your complaint? *

Important

We are unable to consider complaints where the final response letter is dated over 12 months ago; or the initial complaint was raised to the property business over a year ago. However, you can still pursue your complaint through the courts, which allows you 6 years to make a claim.

If you need more advice in this respect, please complete the Advice Request form and our team will contact you

Based on your responses it looks like you can raise a complaint

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Contact us

Contact us

Find our complaint guidance section here

What can I do if the Property business is not a member

Helping you complain to the property business

Important

Based on your responses it looks like you can raise a complaint

Click here to make a complaint

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