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Membership registration form

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Welcome to The Property Ombudsman membership registration form

What will I need to complete this form?

Corporate details and contact information
Professional body membership details, if applicable (for example; a Propertymark membership number)
A payment method

Membership selection

Services provided *

Residential sales
Residential lettings
Commercial sales
Commercial lettings
International sales
Chattels
Residential buying agent
Property buying companies
Business transfer agent
Surveying
Property sourcing agent
RLM
Professional property services (Inventory/referencing companies etc)

Select all that apply

Membership:

This covers all disciplines excluding Residential Leasehold Management and includes automatic registration.

Add Membership *

Click to add single membership
Click to add memberships for multiple branches

Single Membership

Price: £398.40

Select number of memberships *

Important to note

As we know you are busy, we will take the payment for the number of branches selected and ask for the information of the branch you are in now. After completing this form, we will set up the remaining branches with you, after the payment has been received.

Important to note

If you are onboarding more than 15 branches, we will first need to take a deposit for the equivalent of the first 15 branches, a member of our membership team will contact you to onboard the remaining branches after the completion of this form.

Residential leasehold management (RLM):

This covers the management of blocks or multiple residential properties on behalf of the freeholder, head leaseholder or residents management company.

Fees are payable per legal entity. You must confirm the number of units managed on application and at each subsequent renewal.

Option A

Option A Per RLM legal entity managing small number of units 2,000 units: Membership Fee plus case fees due based on all usage.

Annual Membership fee £176 (ex VAT) / £211.20 (inc VAT)
Joining fee £70 (ex VAT) / £84 (inc VAT)
Total for each branch £246 (ex VAT) / £295.20 (inc VAT)
Early Resolution £288 (ex VAT) / £345.60 (inc VAT)
Full Review case fee £431 (ex VAT) / £517.20 (inc VAT)

Option B

Per RLM legal entity managing 2,000 to 10,000 units: Membership Fee plus case fees due based on all usage.

Annual Membership fee £638 (ex VAT) / £765.60 (inc VAT)
Joining fee £70 (ex VAT) / £84 (inc VAT)
Total for each branch £708 (ex VAT) / £849.60 (inc VAT)
Early Resolution £288 (ex VAT) / £345.60 (inc VAT)
Full Review case fee £431 (ex VAT) / £517.20 (inc VAT)

Option C

Per RLM legal entity managing 10,000 units: Membership Fee plus case fees due based on all usage

Annual Membership fee deposit £849.60 - Our team will contact you upon completion of this form
Joining fee £70 (ex VAT) / £84 (inc VAT)
Early Resolution £288 (ex VAT) / £345.60 (inc VAT)
Full Review case fee £431 (ex VAT) / £517.20 (inc VAT)

Add RLM membership *

Option A
Option B
Option C (deposit)

Property Surveyors / Property Professionals

This membership is for property professionals engaged in the provision of surveying and other property related professional services such as referencing companies and inventory companies.

Annual Membership fee £132 (ex VAT) / £158.40 (inc VAT)
Early Resolution £110 (ex VAT) / £132 (inc VAT)
Full Review case fee £429 (ex VAT) / £514.80 (inc VAT)

Add Property Surveyor/Property Professional *

click to add

Property surveyor membership

Price: £158.40

Registration only

I wish to opt out of full membership and register only

Registration only applies for all agents dealing in residential sales (UK only) and residential lettings (England only), who wish to register for the minimum legal requirement.

Summary

Total

£0.00

Confirmation and signature

Confirmation and signature I confirm (by ticking the below), on behalf of the applicant, that:

I have read all of the membership deed, TPO’s Terms of Reference, General Membership Obligations, Privacy Policy for Members and Data Sharing Agreement and I am applying for all of our branches to become a member of TPO under the terms and conditions set out in these documents.

I have read clause 14 & 15 of the membership deed and confirm that no individual associated with the business has been sanctioned as described therein.

I understand that if any information provided in this application is incorrect or false it may result in my TPO membership being VOID and membership terminated.

Confirmation *

I confirm & comply (by ticking), on behalf of the applicant, to the above

On behalf of the applicant

This form should be signed by a director, partner or other person authorised to act for you, in the presence of a witness. I (and each of our branches) understand that this application form is signed as a Deed.

Title *

Full Name *

Position in firm *

director, partner, franchisor, other (if ‘other’ please give details)

Signature *

Date *

Witness

Witness full name *

Witness address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Witness signature *

Date *

Business details

Company or business name *

Legal entity *

Company registration number *

VAT registration number

Trading name *

Head office / trading details

Trading address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone *

Email *

Website / URL

RLM number of units *

Professional property services (state services) *

Contact details

Accessible to consumers

Please provide contact details that can be provided to consumers as a part of our sign-posting service.

This should consist of an email or number that you recommend users of your service to contact you via in regards to complaints or service issues.

Name (complaints contact)

Complaints email (consumer complaint contact) *

Phone (consumer complaint contact) *

Accessible to The Property ombudsman

This is a nominated contact for complaints purposes. To be used to gather evidence and converse with you regarding any complaints made against you.

Name (TPO complaint contact)

Email (TPO complaint contact) *

Phone (TPO complaint contact) *

Membership & Invoicing contact information

This information is not shared with consumers

Contact name *

Position in the business *

Email (membership / Invoicing) *

Phone *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Contact purpose *

Secondary contact

Contact name *

Position in the business *

Email (membership & Invoicing) *

Phone

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Contact purpose

Professional body memberships

Membership holder

First

Middle

Last

Active memberships

ARMA
ICBA
NAVA
UKALA
RICS
NAPSA

ARLA Propertymark or NAEA Propertymark membership number

Safeagent membership number

NAPSA membership number

Branches and associated businesses

All branches and associated businesses (for example, a separate legal business in the same corporate group as you or a franchise) that are trading under your brand name must join, and you must tell us if any new branches and associated businesses open.

Do you have any branches trading under your brand name, which are not a separate legal business? *

Do you have any branches trading under your brand names that are a separate legal business e.g. a franchised office? *

Important to note: Each legal business must submit a separate membership application form

Are you a franchisee of an existing member? *

Trading name *

Company name *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone *

Email *

Website / URL

Additional requirements

It is a requirement of membership with The Property Ombudsman to provide proof of professional indemnity insurance, a client account, client money protection policy, and any additional required documents. When requested, you are obligated to provide proof within a reasonable timeframe as specified by TPO. Failure to supply the requested documents may result in a review of your membership status.

Please confirm you currently hold the following:

Professional indemnity insurance: *

Click to confirm

Insurer *

Client account *

Client money protection *

Scheme *

Are you transferring to TPO from PRS?

Why are you transferring?

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Total

£0.00

Payment information *

Has something gone wrong? Or need help doing things online? Call 01722 335458

Membership registration form

Welcome to The Property Ombudsman membership registration form

Membership selection

Membership:

Important to note

Important to note

Residential leasehold management (RLM):

Option A

Option B

Option C

Property Surveyors / Property Professionals

Summary

Confirmation and signature

On behalf of the applicant

Witness

Business details

Head office / trading details

Contact details

Accessible to consumers

Accessible to The Property ombudsman

Membership & Invoicing contact information

Secondary contact

Professional body memberships

Branches and associated businesses

Additional requirements

Information

Enquiries

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