Is your complaint about service charges or services provided on behalf of the landlord?
There are some things The Property Ombudsman is unable to consider in relation to leasehold, commonhold and estate management complaints where the agent is acting on behalf of a third party.
- Increases in service charges and estate charges
- The fairness of charges applied in line with your lease/TP1
- The quality of management services provided
- Consultation on major works and contracts
We can accept complaints about the agent’s independent actions that have affected you, or a failure to meet their specific obligations to you in any relevant Code of Practice that they have agreed to follow.