Have you raised an initial complaint to the property business?

Why are we asking this?

We can only help if you have complained to the property business. It is only fair to allow the property business the chance to resolve the issue with you first through their in-house complaints process.

If you are unsure how to complain to the property business, click ‘No, I haven’t complained to the property business’.

If you are unable to complain to the property business, click ‘I am unable to make a complaint to the property business’ and let us know why. We will contact you to provide advice and guidance about your situation.

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