Why are we asking this?

We can only help if you have complained to the property agent. It is only fair to allow the property agent the chance to resolve the issue with you first through their in-house complaints process.

If you are unsure how to complain to the property agent, click ‘No, I haven’t complained to the property agent’

If you are unable to complain to the property agent, click ‘I am unable to make a complaint to the property agent’ and let us know why. We will contact you to provide advice and guidance about your situation.